WHAT IS CUSTOMER SERVICE
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand. But customer service is more than solving a customer’s problems and closing tickets. Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat, and more.
CUSTOMER SERVICE (Reactive)

1. Know and understand the product/service you company offers
2. Know why customers buy the service and whats their expectation
3. Quality Management Service system
4. Values of the company in offering the service
   1. Fast Service
   2. Cheap prices
   3. Quality
   4. Convenience
   5. Premium service
   6. Luxury
   7. User-friendly
5. Blueprint of what to say in servicing (L.A.S.T METHOD)
   1. Listern
   2. Apologize
   3. Solve
   4. Thank

https://www.youtube.com/watch?v=dnpMqQnt8WY
CUSTOMER EXPERIENCE (Proactive)

1. Know and understand the product/service you company offers
2. Know why customers buy the service and whats their expectation
3. Quality Management Service system
4. Values of the company in offering the service