DEBTORS’ CLERK (DURBAN)
Core functions:
- Produce plans to achieve debt collection targets
- Engage students of payment plans and alternative options that exist
- Identify clients with recurring outstanding payments and forward statements
- Maintain an efficient consulting and feedback relationship with students regarding queries
- Escalate 3 rd party queries to relevant departments
- Monitor and track payments not captured on payment system
- Be knowledgeable of company policies and procedures and inform students adequately
- Identify students that require pre-legal engagement authorities for a consistent nonpayment record.
- Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made ptp’s
- Constantly promote various payments options to encourage more monthly payments
Qualification/s:
Senior certificate – Matric / Equivalent
Experience:
3 years’ experience with collection
Skills and competencies:
- Conflict Management
- Interpersonal skills
- Time Management
- Pastel competency
- Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
- Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
- Possess a high level of ethics, confidentiality and integrity
- Must be a collegial team player
- Must be able to work within pre-determined time frames and deadlines
Additional requirements:
Must be able to work during weekends and/or when required.
To apply:
All applicants are to kindly fill and forward the employment application form (attached) and their CV’s to hr@mancosa.co.za by no later than 18th May 2020. Should you not hear from us within 14 days, please consider your application unsuccessful.
