New process for updating customer code contact details/ password reset
Refer to the attached document for more information. You’ll need the following information on hand;
- Certified ID copy not older than 3 months
- Email address
- Phone number
- Address – refer to the company reg. certificate you’ll find the addresses registered with CIPC
The Process
- Contact the call center at 0861 002 472 OR
- Click on this link (https://enquiries.cipc.co.za/Index.aspx) to access CIPC ticketing system, click on the PASSWORD RESET button, however, before you proceed with the password reset steps, you’ll need to get the CUSTOMER CODE, if it’s not available, to do so, follow the steps below;
- Towards the bottom of the page there’s a link that reads as follows
Do not have a CIPC account? - Click on it and it will take you to the customer register page (http://eservices.cipc.co.za/Customer_register_id.aspx) , here you’ll type ID number and surname, it will return information containing the CIPC customer code, which you’ll then use to proceed with the step below
- Towards the bottom of the page there’s a link that reads as follows
- A form will open up that requires the following information (This is a follow up to step one above);
-
Customer details update/ Password Recovery
CIPC Customer Code
SA ID No
Names
-
ADDITIONALLY
- If you have more than one customer code, with balances in both accounts:
In order to ensure that you only have a single active customer code, the following process must be followed to transfer funds to a single active customer code:
1. Log a ticket via the query system here.
2. Sign-in with your customer code and password;
3. Select Department as Finance and Category as Refunds;
4. Provide a brief narrative of the issue, and provide the following information and documents to the ticket for the transfer of funds to the single preferred active customer code:
1. Preferred customer code;
2. Customer name and surname; and
3. Proof of deposits made into the code that you want to make dormant;
4. Letter on a letterhead requesting the refund and confirming into which code it must be transferred; and
5. Certified identity copy of the owner of the code.
Once e-mail confirmation is received that the funds have been transferred, a ticket for password reset must be lodged on https://enquiries.cipc.coza and the following information must be attached:
1. Certified identity copy of the owner of the customer codes (certification not older than three months)
- Company customer code
If the Company Secretary/staff member who dealt with CIPC resigned and new Company Secretary/staff member to represent the company is appointed, the following are required:
• Certified ID Copy of new Company Secretary/client dealing with CIPC on behalf of company (Certification not older than three months)
• Certified ID Copy or Resignation Letter of Previous Company Secretary
• Affidavit by CEO/Director/Manager of company confirming resignation of previous customer code holder, indicating that customer code belongs to company , and not to individual
• Certified ID copy (Certification not older than three months) of CEO/Director/Manager who signed the affidavit
